If your social benefit or other regular social security payments were debited to repay a loan, you can request a refund within 14 days after such debit. You can only do this by vising a bank office.
Tell us about the problem
If something does not work
Ask us a question
Ask about anything, we will do our best to find an answer
AML/CFT
Denial of service/operation
Combating corruption
Report potential violations
Disputable bank card transactions
If an unauthorized or erroneous transaction was detected
Provide your feedback
Criticism makes us better, while praise makes us happier!
Contacts
400
Toll-free calls from Russia for MTS, Beeline, Tele2 and Megafon subscribers
8 800 100-07-01
Toll-free calls from anywhere in Russia
+7 495 980-41-41
For calls from anywhere in the world at the rates established by your operator